Be a Part of Our Team!

This is a FUTURE opportunity for anyone looking to expand their responsibilities and grow within our team.
First apply to another vacancy and in a couple of months you can ask for this promotion!

The company is growing and is looking for a flexible, creative and open-minded General Manager.
This is a challenging and demanding position, but we promise that you will never get bored.
We offer a competitive salary, flexible hours, a young and international work environment and the possibility of working from anywhere in the world.

Typical Tasks

• Contact with the owner of the company, team managers, team members, suppliers and customers from all over the world
• Keep a good communication and relationship with clients, managers and team members
• Oversee clients’ eligibility for the company’s services
• Oversee the recruitment process for new employees
• Oversee and give creative input regarding HR and team management, overall Marketing strategy and Business Development efforts
• Answer team questions and solve problems
• Train other employees (when necessary)
• Prepare / Proofread clients’ quotes and other documents
• Manage accounting, salaries, payments and taxes

Best candidates will have / be:

• Languages (Level: Fluent): English; Hebrew/Spanish/Portuguese – an advantage
• Always part of the solution – not of the problem
• Good Multitasking and prioritization aptitudes
• Courtesy, patience and service attitude
• Great attention to detail and a sharp and critical eye
• Good organization skills
• A natural knack for dealing with clients and managing teams
• Agility, self-discipline and maximum concentration much needed to succeed in working from home
• Flexibility and adaptability
• Great leadership skills – a natural born leader
• Responsibility and commitment to the role
• Honesty and integrity

We require your commitment to stay with us for at least two years!

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote best practices throughout our remote customer service team. 

Your main goal will be to keep the department running in an efficient manner, to increase customer satisfaction, loyalty and retention.

This will be a remote position, so you can work from anywhere in the world.

Typical Tasks

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customer issues and follow problems through to resolution
• Develop customer service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Help recruit, onboard, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities

Best Candidates will have / be:

• At least 1 year of proven working experience as a Customer Service Manager or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Some working knowledge of customer service software, databases and tools
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Hebrew highly desirable, Spanish, Portuguese and / or other languages – an advantage
• Ability to express in English at a professional context
• Very good organization skills 
• Good Multitasking and prioritization aptitudes
• Courtesy, patience and service attitude

Imapolania’s purpose is to help individuals with Polish, Portuguese, Sephardic and Lithuanian ancestors gain their Citizenship and Passport from these countries. imapolania.com is a growing business and we are looking for people who want to be part of that future.

We are looking for a determined, methodical and energetic Hebrew speaker to join our team. This role is full time, it will be performed online from home and you don’t have to be based in Israel.

Our Customer Service agents are often the first point of contact between Imapolania and our clients. Whether talking to customers over the phone, via email, WhatsApp, social media this is a vital part of our business. The primary task is to ensure that our clients are satisfied with our services and are making progress in getting their additional Citizenship and Passport.

A remote work environment is not for everyone! Training in this role is primarily from documents, some videos, asking your colleagues and often you will need to find the solution for yourself. It requires a great deal of self-reliance, determination and proactivity but it is very rewarding and an amazing life skill.

Typical Tasks:

• Follow-up on all clients leads
• Calculate the initial requirements from new clients, such as writing cost quotes, listing the documents required and taking payment
• Answer client queries from several channels including email, WhatsApp Facebook and phone
• Keep track of the progress of each client’s case 
• Review and file received documents accordingly
• Make and manage Consulate appointments for our clients
• Provide Hebrew language support to your colleagues

Ideal candidates will have most, if not all, of the following:

• Native or near-native HEBREW language skills as well as good English: reading, writing and speaking
• Prioritize multiple tasks and communicate agreed timelines and deliverables
• Apply logical and critical thinking to the rules regarding the application process
• Determination to find solutions, patience and courtesy to clients and colleagues
• Responsible, methodical with very high attention to detail
• A high degree of self discipline to work from home successfully 
• Good communication and interpersonal skills
• Comfortable using Google workspace and ability to learn new systems
• A good computer with at least 15″ screen and reliable internet connection
• Language skills in Spanish, Portuguese or Polish would be an advantage

Imapolania’s purpose is to help individuals with Polish, Portuguese, Sephardic and Lithuanian ancestors gain their Citizenship and Passport from these countries. Imapolania is a growing business and we are looking for people who want to be part of that future.

We are looking for a determined, methodical and energetic individual to join our team. This role will be performed online from home.

The COp team is responsible for overseeing the process of building the client’s file. You ensure all necessary documents meet the established criteria prior to submitting the files to the relevant authorities. Excellent teamwork and meticulous attention to detail are vital to your success in this role. You will work closely with colleagues and the smallest error can mean the application is rejected causing additional delays and costs.

A remote work environment is not for everyone! Training in this role is primarily from documents, some videos, asking your colleagues and often you will need to find the solution for yourself. It requires a great deal of self-reliance, determination and proactivity but it is very rewarding and an amazing life skill.

Typical Tasks:

• Manage the email inbox from your designated client portfolio
• Upload files and inform clients of anything missing
• Regularly keep clients up to date with all progress or delay with their application
• Prepare forms for clients
• Prepare documents for translation
• Delegate to CS team where appropriate
• Proofread colleagues work to identify and resolve any errors
• Attend weekly online meeting with CO team and with whole imapolania.com team
• Work closely with your colleagues in the COp and other teams
• Analyze clients’ cases and troubleshoot when necessary 

Ideal candidates will have most, if not all, of the following:

• Good level of Polish and English language skills: Reading, writing and speaking
• Prioritize multiple tasks and communicate agreed timelines and deliverables
• Apply logical and critical thinking to the rules regarding the application process
• Determination to find solutions, patience and courtesy to clients and colleagues
• Responsible, methodical with very high attention to detail
• A high degree of self discipline to work from home successfully 
• Good communication and interpersonal skills
• Comfortable using Google Workspace and ability to learn new systems
• A good computer with at least 15″ screen and reliable internet connection
• Good language skills in one or more of the following would be an advantage: Spanish, Portuguese and Hebrew

Imapolania’s purpose is to help individuals with Polish, Portuguese, Sephardic and Lithuanian ancestors gain their Citizenship and Passport from these countries. Imapolania is a growing business and we are looking for people who want to be part of that future.

We are looking for a determined, methodical and energetic individual to join our team. This role will be performed online from home.

The COp team is responsible for overseeing the process of building the client’s file. You ensure all necessary documents meet the established criteria prior to submitting the files to the relevant authorities. Excellent teamwork and meticulous attention to detail are vital to your success in this role. You will work closely with colleagues and the smallest error can mean the application is rejected causing additional delays and costs.

A remote work environment is not for everyone! Training in this role is primarily from documents, some videos, asking your colleagues and often you will need to find the solution for yourself. It requires a great deal of self-reliance, determination and proactivity but it is very rewarding and an amazing life skill.

Typical Tasks:

• Manage the email inbox from your designated client portfolio
• Upload files and inform clients of anything missing
• Regularly keep clients up to date with all progress or delay with their application
• Prepare forms for clients
• Prepare documents for translation
• Delegate to CS team where appropriate
• Proofread colleagues work to identify and resolve any errors
• Attend weekly online meeting with COp team and with whole imapolania.com team
• Work closely with your colleagues in the COp and other teams
• Analyze clients’ cases and troubleshoot when necessary 

Ideal candidates will have most, if not all, of the following:

• Good level of English language skills: Reading, writing and speaking
• Prioritize multiple tasks and communicate agreed timelines and deliverables
• Apply logical and critical thinking to the rules regarding the application process
• Determination to find solutions, patience and courtesy to clients and colleagues
• Responsible, methodical with very high attention to detail
• A high degree of self discipline to work from home successfully 
• Good communication and interpersonal skills
• Comfortable using Google Workspace and ability to learn new systems
• A good computer with at least 15″ screen and reliable internet connection
• Good language skills in one or more of the following would be an advantage: Spanish, Portuguese, Hebrew, Polish

We are looking for a Full Stack Developer / Programmer to produce scalable software solutions. You’ll be part of a multicultural team of immigration consultants and experts that work with private, classified documents, so privacy and data security are of utmost importance for our company.
As a Full Stack Developer, you will be responsible for the full software development life cycle, from conception to deployment and maintenance. You will also play a key role in our product development cycle as we work towards achieving our ambitious growth plans.
You should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.

Typical Tasks:

• Work with development team and General Manager to design and launch software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug, update and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation and user instructions
• Maintain code integrity and organization
• Ensure that requirements such as security, performance, maintainability, scalability, usability, and reliability are being considered when architecting solutions
• Provide insight on cutting edge software approaches and architectures

Best candidates will have/be:

• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
  Knowledge of front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery, etc)
• Knowledge of back-end languages (e.g. Java, Python, PHP, etc)
• Familiarity with databases (e.g. MySQL, MongoDB) and web servers
• Some experience in UI/UX design
• Experience with cloud message APIs and usage of push notifications
• Excellent communication and teamwork skills
• Great attention to detail
• An analytical mind
• Creativity
• Good level of English, namely written
• Good Multitasking and prioritization aptitudes
• Wisdom, logical reasoning and research skills
• Patience, courtesy and service awareness
• Dynamic and swift
• Self discipline and concentration required to succeed in working from home
• Responsibility
  Integrity and honesty

Appreciated (but not mandatory):

• Degree in Computer Science, Programming or relevant field
• Experience working with design tools
• Good language skills in one or more of the following: ES/PT/HE

We are looking for a skilled WordPress Developer to design and implement attractive and functional websites for our company. You’ll be part of a multicultural team of immigration consultants and experts that work with private, classified documents, so privacy and data security are of utmost importance for us.

You will be responsible for the implementation of WordPress themes and plugins as well as site integration, backups and security updates. To ensure your success as a WordPress Developer, you should have in-depth knowledge of front-end programming languages, a good eye for aesthetics, and strong content management skills.

This role can be full or part time (minimum 20 hours/week), it will be performed online from anywhere. Being +/- 2 hours from Portuguese time would be an advantage, but not essential.

Typical Tasks:

• Work with development team and CEO to design, launch and update various WordPress websites 
• Design client-side and server-side architecture 
• Build the front-end of applications through appealing visual design 
• Design and implement new features and functionality 
• Establish and guide the websites’ architecture 
• Ensure high-performance and availability, and manage all technical aspects of the CMS, including content uploading 
• Help formulate effective, responsive designs 
• Test websites to ensure responsiveness and efficiency 
• Troubleshoot, debug, update and upgrade themes, code and plugins 
• Create security and data protection settings 
• Maintain code integrity and organization 
• Ensure that requirements such as safety, performance, maintainability, scalability, usability, responsiveness, and reliability are being considered when creating solutions.

Ideal candidates will have most if not all of the following:

• Proven experience as a WordPress Developer or similar role 
• Knowledge of multiple front-end languages and libraries (HTML/ CSS, JavaScript) 
• Basic knowledge of some back-end languages (Java, Python, PHP) and JavaScript frameworks 
• Some experience in UI/UX design 
• Experience building user interfaces for websites and/or web applications 
• Experience designing and developing responsive design websites 
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc

We are looking for a bright analytical mind to join our team as a helper to the management team. 

This role has a minimum of 25 hours/week and will be performed fully remote, from your home or anywhere in the world.

You will provide logistics support to our team all over the world in a broad range of activities including control of tasks and deadlines; updating document records and general assistance in managing all teams across Imapolania.

Typical tasks include but are not limited to:

• Processing of clients’ documents necessary to the their different applications;
• Invoice management;
• Assisting in our worker productivity control;
• Assigning tasks and controlling deadlines across all teams;
• Proofreading colleagues work ensuring pristine quality of our final product.

The following are essential requirements for this role:

• Good to Advanced English language skills: reading, writing and speaking;
• Hebrew, Polish and Portuguese language skills are valued;
• Good organizational and analytical skills;

• This is a BYOD company;
• You must have great computer literacy (particularly with Chrome and Google Workplace) and a reliable internet connection.  

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We are looking for a Portuguese speaker to join our team from Lisbon as local support. This role will require around 2 hours/week of commitment and can be performed partly from your home, and you may choose your preferred working hours. 

You will provide support to the team by checking our mailbox, scanning and maybe shipping any received documents and by getting in contact with various Portuguese institutions when further information is necessary.

Typical tasks include but are not limited to:

• Collect any received mail from our mailbox (you must check it weekly), scan the content, upload to our Drive and ship the hard copies to our office in Brazil or our representative in Poland;
• Contact various Portuguese institutions for guidance;
• Collect and deliver documents from Portuguese institutions (does not happen often but this is a possibility);

• Possibility of acting as Imapolania Proxy in Portugal, and representative, meeting leads and clients;

• Proofread colleagues’ work ensuring pristine quality of the final product.

The following are essential requirements for this role:

• Good to Advanced English language skills: reading, writing and speaking;
• Ability to move around Lisbon;

• This is a BYOD company;
• You must have some computer literacy (particularly with Chrome and Google Workplace) and a reliable internet connection.  

If you are interested in this role and want to join our team, please visit our site imapolania.com/join-us

We are looking for a Hebrew speaker to join our team.
This role has a minimum of 20 hours/week and will be performed partly from our office in Hadera, Israel, partly remote. 

You will manage the Israeli office in Hadera and take part in a broad range of activities including preparing, organizing and proofreading documents for the application process, daily communication with Israeli institutions and management of all Israeli correspondence, including our partner courier company.

Typical tasks include but are not limited to:

• Being Imapolania’s face for clients who want to meet us;
• Processing of clients’ documents necessary to the applications to various institutions;
• Providing assistance in completing sets of documents according to the criteria required by state or local government institutions;
• Possibility of acting as Imapolania’s Proxy in all Israeli affairs;
• Ensure documents deliveries and collections from the various Institutions we work with happen in a timely manner;
• Proofread colleague’s work ensuring pristine quality in the final product.

The following are essential requirements for this role:

• Basic Hebrew language skills;
• Good to advanced English language skills: reading, writing and speaking;
• This is a BYOD (Bring Your Own Device) company but you can use the office’s laptop;
• You must have some computer literacy (particularly with Chrome and Google Workspace) and a reliable internet connection for when you are not working from our Office.