Be a Part of Our Team!

The company is growing and is looking for a person for the Israeli operations team to manage our operations core, our only office in the world!
This is a fun, yet challenging and demanding position that requires determination.
We promise that you will never get bored.

You will work from an office in a Regus co-working space in Tel Aviv  in a young and international work environment. 

Typical Tasks:

• To be the face of imapolania.com!
  You’ll probably be the person our customers meet when they start and finish with us, ready for their new passport, and a new life with it!
• Contact with team members, suppliers and customers from all over the world 
• Collect and send files and documents accurately 
• Communicate with various archives in the country to locate documents 
• Prepare application files and send them abroad or to the customer 

Best candidates will have / be:

• Preferably, living in or near Caesarea
• Hebrew and English at a good level, Spanish and other languages – an advantage
• Ability to express oneself in writing in English
• Very good organization skills 
• Good Multitasking and prioritization aptitudes 
• Courtesy, patience and service attitude 
• Great attention to detail and a sharp and critical eye 
• Agility, self-discipline and maximum concentration  
• Honesty and integrity 
• Responsibility and commitment to the role
  We require your commitment to stay with us for at least one year! (preferably more)

Customer Service Representative – Hebrew Speaker

Are you looking for a rewarding full-remote career? Do you like challenges and love to talk to different people from all over the world? Do you wish to take your social skills to the next level and help other people fulfill their dreams?
This may be the perfect role for you!
Our Customer service representatives are often the first communication point between our company and our customers. Whether talking to customers over the phone, in email, or through social media, you will play an extremely important role in our business growth by ensuring that all our customers are satisfied and continue to successfully follow all the steps needed in order to get their new citizenship, passport or visa.
Sounds like your cup of tea?
Then send your resumé to cv@imapolania.com with the role you are applying to on the subject title.

Typical Tasks

• Following Leads
• Phone call, text, DM in Social Media channels and email managing
• Client support
• Hebrew support to your colleagues
• Total responsibility for the smooth operation of the business

Best candidates will have/be:

• TOOLS: a good computer with at least 15″ screen and good internet connection
• Perfect level of Hebrew, spoken and written!
• Good level of English (another EU language a plus)
• Good Multitasking and prioritization aptitudes
• Wisdom, logical reasoning and research skills
• Oral and written articulacy
• Patience, courtesy and service awareness
• Good eye for small details
• Critical thinking
• Dynamic and swift
• Self discipline and concentration required to succeed in working from home
• Orderly with good organizational skills
• Responsible
• Integrity and honesty
• Initiative and power to make a change

Administrative Aide – ARGENTINIAN RESIDENT

Typical Tasks

• Communicate with your colleagues, partners and CABA government offices to get required documents
• Client support in Spanish
• Maybe: Latin America marketing
• Maybe: the company representative in Latin America

Best candidates will have/be:

• Living in Argentina!
• TOOLS: a good computer with at least 15″ screen and good internet connection
• Native Spanish
• Good level of English
• Good Multitasking and prioritization aptitudes
• Wisdom, logical reasoning and research skills
• Oral and written articulacy
• Patience, courtesy and service awareness
• Good eye for small details
• Critical thinking
• Dynamic and swift
• Self discipline and concentration required to succeed in working from home
• Orderly with good organizational skills
• Responsible
• Integrity and honesty
• Initiative and power to make a change

Client Success Facilitator – Team Member

Typical Tasks

• Analyze cases to prove the client’s eligibility for citizenship
• Manage and update online client portfolios
• Client support
• Total responsibility for the smooth operation of the business

Best candidates will have/be:

• TOOLS: a good computer with at least 15″ screen and good internet connection
• Good level of English (another EU language a plus)
• Good Multitasking and prioritization aptitudes
• Wisdom, logical reasoning and research skills
• Oral and written articulacy
• Patience, courtesy and service awareness
• Good eye for small details
• Critical thinking
• Dynamic and swift
• Self discipline and concentration required to succeed in working from home
• Orderly with good organizational skills
• Responsible
• Integrity and honesty
• Initiative and power to make a change

Appreciated (but not mandatory):

• Good language skills in one or more of the following: ES/PT/HE/PL

Typical Tasks

• Manage a team of around 10 young professionals making sure the company’s goals are achieved successfully
• Become an expert in the company’s knowledge base and procedures.
• Investigate thoroughly and solve complex problems, analyze cases and offer improvements in the company’s procedures
• Manage and update online database and knowledge base
• Manage weekly online company meetings
• Tier 2 client support
• Total responsibility for the smooth operation of the business
• Get involved in the company’s business development

Best candidates will have/be:

• TOOLS: a good computer with at least 15″ screen and good internet connection
• Good level of English (another EU language a plus)
• A FIGHTER, that never gives up and accomplishes goals
• Complete thoroughness
• Good eye for small details
• Good Multitasking and prioritization aptitudes
• Wisdom, logical reasoning and research skills
• Oral and written articulacy
• Patience, tolerance, courtesy and service awareness
• Critical thinking
• Dynamic and swift
• Self discipline and concentration required to succeed in working from home
• Orderly with good organizational skills
• Responsible
• Integrity and honesty
• Initiative and power to make a change

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote best practices throughout our remote customer service team. 

Your main goal will be to keep the department running in an efficient manner, to increase customer satisfaction, loyalty and retention.

This will be a remote position, so you can work from anywhere in the world.

Typical Tasks

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customer issues and follow problems through to resolution
• Develop customer service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Help recruit, onboard, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities

Best Candidates will have / be:

• At least 1 year of proven working experience as a Customer Service Manager or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Some working knowledge of customer service software, databases and tools
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Hebrew highly desirable, Spanish, Portuguese and / or other languages – an advantage
• Ability to express in English at a professional context
• Very good organization skills 
• Good Multitasking and prioritization aptitudes
• Courtesy, patience and service attitude

אמא פולנייה imapolania.com היא חברה לייעוץ אזרחות והגירה, העוזרת ללקוחותיה בכל העולם לקבל אזרחות נוספת, לשנות את חייהם ולהרחיב את שוק העבודה שלהם.

מטרתה להיות שקופה במתן כל המידע ללקוח, חדשנית, צעירה ודינמית, ולעשות כל שביכולתה כדי להקל על הלקוח בהליך הבקשה, לזרז אותו, ולהציע שרות זול, אמין ומקצועי

החברה צומחת ומחפשת אדם לצוות תפעול ישראל.

למה כדאי?

• עבודה דינמית ומאתגרת
• משימות שליחות ליד הבית, פעם בשבוע בתל-אביב ולפעמים גם בירושלים
• שעות גמישות
• סביבת עבודה צעירה ובינלאומית. קשר עם חברי-צוות, ספקים ולקוחות מכל העולם
• כ-30 שעות שבועיות.
• מתאים גם להורים-מטפלים

המשימות האופייניות:

• איסוף ומשלוח דואר
• ביקור בלשכת האוכלוסין, ביהמ”ש ועוד משרדי ממשלה שונים (למשל הקריה בת”א) לשם הנפקת, מסירת או
• אימות מסמכים
• תקשורת עם ארכיונים שונים בארץ לאיתור מסמכים
• אפשרות: מעקב אחרי מתעניינים ולידים והפיכתם ללקוחות

דרישות התפקיד

• חובה: מכונית, קטנוע או אופניים חשמליים להתניידות בעיר
• עברית ברמה טובה, אנגלית ושפות אחרות – יתרון.
• יכולת התמודדות עם משימות רבות במקביל והבחנה בין עיקר לטפל
• יכולת התבטאות רשמית בע”פ
• אדיבות, סבלנות וגישה שרותית
• תשומת-לב רבה לפרטים ועין חדה וביקורתית
• זריזות
• אחריות ומחויבות לתפקיד
• יושר והגינות
• יסודיות
• יוזמה וראש גדול
• זמינות בטלפון, אימייל ברוב זמן העבודה
• אפשרות להעסקה כעצמאי (פרילנסר) אם מעוניינים.

אנא, פנו אך ורק באמצעות הטופס הזה ובמקביל, אם טרם שלחת, שלח קורות-חיים לדוא”ל hecv@imapolania.com

We are looking for a talented Polish document tracer to join our team. The best candidate will have an interest in history and will also be keen on deciphering old documents.

Typical Tasks:

• Communicate with your colleagues, clients and archives to get required documents or relevant information
• Research for information inside different types of databases and collect different types of information
• Fill out forms and questionnaires
• Create reports / summarise and manage collected data

Best candidates will have/be:

• A good computer with at least 15″ screen and good internet connection
• Native or Near-native Polish
• Good level of English (some proficiency in Russian will be an appreciated asset)
• Good Multitasking and prioritization aptitudes
• Wisdom, logical reasoning and research skills
• Oral and written articulacy
• Patience, courtesy and service awareness
• Good eye for small details
• Critical thinking
• Dynamic and swift
• Self discipline and concentration required to succeed in working from home
• Good organizational skills
• Responsible

Conditions:

Part-time job: 10h/week

We are looking for a Full Stack Developer / Programmer to produce scalable software solutions. You’ll be part of a multicultural team of immigration consultants and experts that work with private, classified documents, so privacy and data security are of utmost importance for our company.
As a Full Stack Developer, you will be responsible for the full software development life cycle, from conception to deployment and maintenance. You will also play a key role in our product development cycle as we work towards achieving our ambitious growth plans.
You should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.

Typical Tasks:

• Work with development team and CEO to design and launch software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug, update and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation and user instructions
• Maintain code integrity and organization
• Ensure that requirements such as security, performance, maintainability, scalability, usability, and reliability are being considered when architecting solutions
• Provide insight on cutting edge software approaches and architectures
  
  Best candidates will have/be:
• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
  Knowledge of front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery, etc)
• Knowledge of back-end languages (e.g. Java, Python, PHP, etc)
• Familiarity with databases (e.g. MySQL, MongoDB) and web servers
• Some experience in UI/UX design
• Experience with cloud message APIs and usage of push notifications
• Excellent communication and teamwork skills
• Great attention to detail
• An analytical mind
• Creativity
• Good level of English, namely written
• Good Multitasking and prioritization aptitudes
• Wisdom, logical reasoning and research skills
• Patience, courtesy and service awareness
• Dynamic and swift
• Self discipline and concentration required to succeed in working from home
• Responsibility
  Integrity and honesty

Appreciated (but not mandatory):

• Degree in Computer Science, Programming or relevant field
• Experience working with design tools
• Good language skills in one or more of the following: ES/PT/HE

The company is growing and is looking for a flexible, creative and open-minded General Manager.
This is a challenging and demanding position, but we promise that you will never get bored.
We offer a competitive salary, flexible hours, a young and international work environment and the possibility of working from anywhere in the world.

Typical Tasks

• Contact with the owner of the company, team managers, team members, suppliers and customers from all over the world
• Keep a good communication and relationship with clients, managers and team members
• Oversee clients’ eligibility for the company’s services
• Oversee the recruitment process for new employees
• Oversee and give creative input regarding HR and team management, overall Marketing strategy and Business Development efforts
• Answer team questions and solve problems
• Train other employees (when necessary)
• Prepare / Proofread clients’ quotes and other documents
• Manage accounting, salaries, payments and taxes

Best candidates will have / be:

• Languages (Level: Fluent): English; Hebrew/Spanish/Portuguese – an advantage
• Always part of the solution – not of the problem
• Good Multitasking and prioritization aptitudes
• Courtesy, patience and service attitude
• Great attention to detail and a sharp and critical eye
• Good organization skills
• A natural knack for dealing with clients and managing teams
• Agility, self-discipline and maximum concentration much needed to succeed in working from home
• Flexibility and adaptability
• Great leadership skills – a natural born leader
• Responsibility and commitment to the role
• Honesty and integrity

We require your commitment to stay with us for at least two years!

We are looking for a creative, yet disciplined Graphic Designer that loves video creation and editing.

You will work directly with the Marketing team to create the best visual materials to help our brand outshine our competitors!

Typical Tasks

• Assisting the creative part of the company
• Helping the marketing team with design
• Re-designing the company’s documents,  websites and Social Media / online output
• Edit existing videos and create new ones with a consistent look and feel

Best candidates will have/be:

• TOOLS: a good computer with at least 15″ screen and good internet connection
• Very good level of reading and comprehension in English (knowledge of another EU language is a plus)
• Good Multitasking and prioritization aptitudes
• Wisdom, logical reasoning and research skills
• Patience, courtesy and service awareness
• Good eye for small details
• Dynamic and swift
• Self discipline and concentration required to succeed in working from home
• Orderly with good organizational skills
• Responsible
• Integrity and honesty
• Initiative and creativity

We are looking for a Human Resources Manager.

You will be responsible for coordinating all administrative activities related to our organization’s personnel and making sure our remote work environment is the best ever!

Typical Tasks

• Manage the staffing process, including recruiting, interviewing, hiring and onboarding
• Lead the team towards the company’s goals and objectives
• Implementing systems for managing staff benefits, payroll and behavior 
• Ensure job descriptions are up to date 
• Develop training materials and performance management programs to help ensure employees understand their job responsibilities
• Investigate employee issues and conflicts and bring them to resolution
• Ensure the organization’s compliance with local and national regulations regarding work contracts and conditions

  Best candidates will have/be:

• TOOLS: a good computer with at least 15″ screen and good internet connection
• Very good level of reading and comprehension in English (knowledge of another EU language is a plus)
• Good Multitasking and prioritization aptitudes
• Wisdom, logical reasoning and research skills
• Patience, courtesy and service awareness
• Good eye for small details
• Dynamic and swift
• Self discipline and concentration required to succeed in working from home
• Ability to work independently with limited support, using independent judgment and discretion
• Responsibility
• Integrity and honesty
• Proficient in MS Office, Google workspace, Social Media (LinkedIn)
• +1 year of experience as a Human Resources Manager and/or training or equivalent (a must)
• General knowledge of employment laws and practices (a plus)

We are looking to hire a skilled WordPress Developer to design and implement attractive and functional websites for our company. You’ll be part of a multicultural team of immigration consultants and experts that work with private, classified documents, so privacy and data security are of utmost importance for us.
You will be responsible for the implementation of WordPress themes and plugins as well as site integration and security updates.

To ensure success as a WordPress Developer, you should have in-depth knowledge of front-end programming languages, a good eye for aesthetics, and strong content management skills.

Typical Tasks

• Work with development team and CEO to design, launch and update various WordPress websites
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Design and implement new features and functionality
• Establish and guide the websites’ architecture
• Ensure high-performance and availability, and manage all technical aspects of the CMS, including content uploading
• Help formulate effective, responsive designs
• Test websites to ensure responsiveness and efficiency
• Troubleshoot, debug, update and upgrade themes, code and plugins
• Create security and data protection settings
• Maintain code integrity and organization
• Ensure that requirements such as safety, performance, maintainability, scalability, usability, responsiveness, and reliability are being considered when creating solutions

Best candidates will have/be:

• Proven experience as a WordPress Developer or similar role
• Knowledge of multiple front-end languages and libraries (HTML/ CSS, JavaScript)
• Basic knowledge of some back-end languages (Java, Python, PHP) and JavaScript frameworks
• Some experience in UI/UX design
• Experience building user interfaces for websites and/or web applications
• Experience designing and developing responsive design websites
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Excellent communication and teamwork skills
• Great attention to detail
• An analytical mind
• Creativity
• Good level of English, namely written
• Good Multitasking and prioritization aptitudes
• Wisdom, logical reasoning and research skills
• Dynamic and swift
• Responsibility
• Integrity and honesty

Appreciated (but not mandatory):

• Experience working with graphic design tools
• Good language skills in one or more of the following: ES/PT/HE