Be a Part of Our Team!

This is a FUTURE opportunity for anyone looking to expand their responsibilities and grow within our team.
First apply to another vacancy and in a couple of months you can ask for this promotion!

The company is growing and is looking for a flexible, creative and open-minded General Manager.
This is a challenging and demanding position, but we promise that you will never get bored.
We offer a competitive salary, flexible hours, a young and international work environment and the possibility of working from anywhere in the world.

Typical Tasks

• Contact with the owner of the company, team managers, team members, suppliers and customers from all over the world
• Keep a good communication and relationship with clients, managers and team members
• Oversee clients’ eligibility for the company’s services
• Oversee the recruitment process for new employees
• Oversee and give creative input regarding HR and team management, overall Marketing strategy and Business Development efforts
• Answer team questions and solve problems
• Train other employees (when necessary)
• Prepare / Proofread clients’ quotes and other documents
• Manage accounting, salaries, payments and taxes

Best candidates will have / be:

• Languages (Level: Fluent): English; Hebrew/Spanish/Portuguese – an advantage
• Always part of the solution – not of the problem
• Good Multitasking and prioritization aptitudes
• Courtesy, patience and service attitude
• Great attention to detail and a sharp and critical eye
• Good organization skills
• A natural knack for dealing with clients and managing teams
• Agility, self-discipline and maximum concentration much needed to succeed in working from home
• Flexibility and adaptability
• Great leadership skills – a natural born leader
• Responsibility and commitment to the role
• Honesty and integrity

We require your commitment to stay with us for at least two years!

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote best practices throughout our remote customer service team. 

Your main goal will be to keep the department running in an efficient manner, to increase customer satisfaction, loyalty and retention.

This will be a remote position, so you can work from anywhere in the world.

Typical Tasks

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customer issues and follow problems through to resolution
• Develop customer service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Help recruit, onboard, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities

Best Candidates will have / be:

• At least 1 year of proven working experience as a Customer Service Manager or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Some working knowledge of customer service software, databases and tools
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Hebrew highly desirable, Spanish, Portuguese and / or other languages – an advantage
• Ability to express in English at a professional context
• Very good organization skills 
• Good Multitasking and prioritization aptitudes
• Courtesy, patience and service attitude

Imapolania’s purpose is to help individuals with Polish, Portuguese, Sephardic and Lithuanian ancestors gain their Citizenship and Passport from these countries. imapolania.com is a growing business and we are looking for people who want to be part of that future.

We are looking for a determined, methodical and energetic English speaker to join our team. This role is full time, it will be performed online from home and you don’t have to be based in Israel.

Our Customer Service agents are often the first point of contact between Imapolania and our clients. Whether talking to customers over the phone, via email, WhatsApp, social media this is a vital part of our business. The primary task is to ensure that our clients are satisfied with our services and are making progress in getting their additional Citizenship and Passport.

A remote work environment is not for everyone! Training in this role is primarily from documents, some videos, asking your colleagues and often you will need to find the solution for yourself. It requires a great deal of self-reliance, determination and proactivity but it is very rewarding and an amazing life skill.

Typical Tasks:

• Follow-up on all clients leads
• Calculate the initial requirements from new clients, such as writing cost quotes, listing the documents required and taking payment
• Answer client queries from several channels including email, WhatsApp Facebook and phone
• Keep track of the progress of each client’s case 
• Review and file received documents accordingly
• Make and manage Consulate appointments for our clients

Ideal candidates will have most, if not all, of the following:

• Native or near-native HEBREW language skills as well as good English: reading, writing and speaking
• Prioritize multiple tasks and communicate agreed timelines and deliverables
• Apply logical and critical thinking to the rules regarding the application process
• Determination to find solutions, patience and courtesy to clients and colleagues
• Responsible, methodical with very high attention to detail
• A high degree of self discipline to work from home successfully 
• Good communication and interpersonal skills
• Comfortable using Google workspace and ability to learn new systems
• A good computer with at least 15″ screen and reliable internet connection
• Language skills in Spanish, Portuguese or Polish would be an advantage

We are looking for a bright analytical mind to join our team as a helper to the management team. 

This role has a minimum of 25 hours/week and will be performed fully remote, from your home or anywhere in the world.

You will provide logistics support to our team all over the world in a broad range of activities including control of tasks and deadlines; updating document records and general assistance in managing all teams across Imapolania.

Typical tasks include but are not limited to:

• Processing of clients’ documents necessary to the their different applications;
• Invoice management;
• Assisting in our worker productivity control;
• Assigning tasks and controlling deadlines across all teams;
• Proofreading colleagues work ensuring pristine quality of our final product.

The following are essential requirements for this role:

• Good to Advanced English language skills: reading, writing and speaking;
• Hebrew, Polish and Portuguese language skills are valued;
• Good organizational and analytical skills;

• This is a BYOD company;
• You must have great computer literacy (particularly with Chrome and Google Workplace) and a reliable internet connection.  

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This role has a minimum of 2 hours/week and will be performed from your home or anywhere in Poland.

You will provide logistics support to our team all over the world in a broad range of activities including control of tasks and deadlines; picking up and sending documents, proofreading Polish letters and general assistance in managing all teams across Imapolania.

Typical tasks include but are not limited to:

• Processing of clients’ documents necessary to the their different applications;
• Assigning tasks and controlling deadlines across all teams;
• Proofreading colleagues work ensuring pristine quality of our final product.

The following are essential requirements for this role:

• Good to Advanced Polish and English language skills: reading, writing and speaking;
• Good organizational and analytical skills;
• This is a BYOD company;
• Good to have great computer literacy (particularly with Chrome and Google Workplace) and a reliable internet connection.  

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We are looking for a Hebrew speaker to join our team. This role will be performed partly from our office in Hadera, Israel, partly from your own place. A weekly trip to Tel Aviv should be expected.

You will provide support to the team in a broad range of activities including preparing, organizing and proofreading documents for the application process, daily communication with Israeli institutions and management of all Israeli correspondence.

Typical tasks include but are not limited to:

• Processing of clients’ documents necessary to the applications to various institutions.
• Collect and dropoff documents once a week to various institutions in Tel Aviv.
• Providing assistance in completing sets of documents according to the criteria required by state or local government institutions.
• Proofread colleagues work ensuring pristine quality in the final product.

The following are essential requirements for this role:

• Advanced Hebrew language skills: reading, writing and speaking.
• Good to Advanced English language skills: reading, writing and speaking.
• This is a BYOD company, but we do have a PC and equipment available in the office.
• You must have some computer literacy (particularly with Chrome and Google Suite) and a reliable internet connection.