Working At imapolania.com

We are an immigration consulting company that helps its clients all around the world to acquire additional EU citizenship and expand their opportunities. The company strives to be transparent and honest, innovative, young and dynamic, and to do all in its power so that the service we offer to our clients is swift (well, there are those clerks you know…we try to do our best…), clear, professional and competitive.

While working at imapolania.com you will be in contact with a multilingual and multicultural team from different countries. This can, sometimes, be challenging.
English is our common language, therefore good command of English is a must.
The work is completely remote and with a flexible schedule, which means that you can work from home (or wherever you are), no matter where “home” is. You can also work in a Regus centre near your location, for free, and enjoy the perks of a coworking space: meeting other nomads from all over the world while having access to free wifi, fruit and that much needed coffee!

We are expanding our team and looking for professionals from all over the world.
If you’re looking for a remote job and if helping people achieve their immigration goals (or just another passport) sounds like a great opportunity, you might want to check our open positions below.

If you want to know our employees of the quarter, check our Hall of Fame!

Job Opportunities

We are looking for energetic, devoted and committed people to help our clients from all over the world get their passport.

For all job vacancies this profile is needed:

 

  • Good level of English (another EU language a plus)
  • Strong & quick internet connection
  • Good multitasking and prioritization aptitudes
  • Logical thinking and research skills
  • Good oral and written articulacy
  • Quick learner, self-disciplined and with good concentration skills
  • Keen eye for small details

Send your resumé as PDF file to cv@imapolania.com  with the role you are applying to on the subject title. You must also fill this online form and add both cv@imapolania.com and info@imapolania.com as safe addresses to prevent our emails from going to your spam inbox.

Good Luck!

Why should I join?

  • Work from anywhere with an internet connection
  • Move to Europe immediately!
    Get your Portuguese work permit (and after 5 years your citizenship) working with us!
    All nationalities are eligible, for people from
    Portuguese speaking countries it’s even easier now.
  • Free access to co-working centres all over the world – complementary fruit, snacks and coffee available!
  • Flexible hours
  • Perfect for stay-at-home-parents
  • Young dynamic and international work environment with team members in 7 different countries…and counting (meet our team members here)
  • Location-based salary plus bonus for good performance according to your quarterly review rating from your manager, your innovative ideas and / or specific task completion
  • The salary and target bonus will be decided through negotiation
  • Promotion possibilities… you can even become the General Manager!!

Watch this video to learn about how it is to work with us.

Our Current Vacancies

Administrative Aide – ARGENTINIAN RESIDENT

Typical Tasks

  • Communicate with your colleagues, partners and CABA government offices to get required documents
  • Client support in Spanish
  • Maybe: Latin America marketing
  • Maybe: the company representative in Latin America

Best candidates will have/be:

  • Living in Argentina!
  • TOOLS: a good computer with at least 15″ screen and good internet connection
  • Native Spanish
  • Good level of English
  • Good Multitasking and prioritization aptitudes
  • Wisdom, logical reasoning and research skills
  • Oral and written articulacy
  • Patience, courtesy and service awareness
  • Good eye for small details
  • Critical thinking
  • Dynamic and swift
  • Self discipline and concentration required to succeed in working from home
  • Orderly with good organizational skills
  • Responsible
  • Integrity and honesty
  • Initiative and power to make a change

imapolania.com’s purpose is to help individuals with Polish, Portuguese, Sephardic and Lithuanian ancestors gain their Citizenship and Passport from these countries. imapolania.com is a growing business and we are looking for people who want to be part of that future.

We are looking for a determined, methodical and energetic individual to join our team, known internally as the Back Office Operations (BOO) team. This role will be performed online from home.

The BOO team is responsible for overseeing the process of building the client’s file. You ensure all necessary documents meet the established criteria prior to submitting the files to the relevant authorities. Excellent teamwork and meticulous attention to detail are vital to your success in this role. You will work closely with colleagues and the smallest error can mean the application is rejected causing additional delays and costs.

A remote work environment is not for everyone! Training in this role is primarily from documents, some videos, asking your colleagues and often you will need to find the solution for yourself. It requires a great deal of self-reliance, determination and proactivity but it is very rewarding and an amazing life skill.

 

Typical Tasks:

  • Manage the email inbox from your designated client portfolio
  • Upload files and inform clients of anything missing
  • Regularly keep clients up to date with all progress or delay with their application
  • Prepare forms for clients
  • Prepare documents for translation
  • Delegate to CS team where appropriate
  • Proofread colleagues work to identify and resolve any errors
  • Attend weekly online meeting with BOO team and with whole imapolania.com team
  • Work closely with your colleagues in the BOO and other teams
  • Analyze clients’ cases and troubleshoot when necessary 

Ideal candidates will have most, if not all, of the following:

  • Good level of English language skills: Reading, writing and speaking
  • Prioritize multiple tasks and communicate agreed timelines and deliverables
  • Apply logical and critical thinking to the rules regarding the application process
  • Determination to find solutions, patience and courtesy to clients and colleagues
  • Responsible, methodical with very high attention to detail
  • A high degree of self discipline to work from home successfully 
  • Good communication and interpersonal skills
  • Comfortable using Google Workspace and ability to learn new systems
  • A good computer with at least 15″ screen and reliable internet connection
  • Good language skills in one or more of the following would be an advantage: Spanish, Portuguese, Hebrew, Polish

Typical Tasks

  • Manage a team of around 10 young professionals making sure the company’s goals are achieved successfully
  • Become an expert in the company’s knowledge base and procedures.
  • Investigate thoroughly and solve complex problems, analyze cases and offer improvements in the company’s procedures
  • Manage and update online database and knowledge base
  • Manage weekly online company meetings
  • Tier 2 client support
  • Total responsibility for the smooth operation of the business
  • Get involved in the company’s business development

Best candidates will have/be:

  • TOOLS: a good computer with at least 15″ screen and good internet connection
  • Good level of English (another EU language a plus)
  • A FIGHTER, that never gives up and accomplishes goals
  • Complete thoroughness
  • Good eye for small details
  • Good Multitasking and prioritization aptitudes
  • Wisdom, logical reasoning and research skills
  • Oral and written articulacy
  • Patience, tolerance, courtesy and service awareness
  • Critical thinking
  • Dynamic and swift
  • Self discipline and concentration required to succeed in working from home
  • Orderly with good organizational skills
  • Responsible
  • Integrity and honesty
  • Initiative and power to make a change

imapolania.com’s purpose is to help individuals with Polish, Portuguese, Sephardic and Lithuanian ancestors gain their Citizenship and Passport from these countries. imapolania.com is a growing business and we are looking for people who want to be part of that future.

We are looking for a determined, methodical and energetic Hebrew speaker to join our team. This role can be full or part time, it will be performed online from home and you don’t have to be based in Israel.

Our Customer Service agents are often the first point of contact between imapolania.com and our clients. Whether talking to customers over the phone, via email, WhatsApp, social media this is a vital part of our business. The primary task is to ensure that our clients are satisfied with our services and are making progress in getting their additional Citizenship and Passport.

A remote work environment is not for everyone! Training in this role is primarily from documents, some videos, asking your colleagues and often you will need to find the solution for yourself. It requires a great deal of self-reliance, determination and proactivity but it is very rewarding and an amazing life skill.

 

Typical Tasks:

  • Follow-up on all clients leads
  • Calculate the initial requirements from new clients, such as writing cost quotes, listing the documents required and taking payment
  • Answer client queries from several channels including email, WhatsApp Facebook and phone
  • Keep track of the progress of each client’s case 
  • Review and file received documents accordingly
  • Make and manage Consulate appointments for our clients
  • Provide Hebrew language support to your colleagues

Ideal candidates will have most, if not all, of the following:

  • Native or near-native Hebrew language skills as well as good English: reading, writing and speaking
  • Prioritize multiple tasks and communicate agreed timelines and deliverables
  • Apply logical and critical thinking to the rules regarding the application process
  • Determination to find solutions, patience and courtesy to clients and colleagues
  • Responsible, methodical with very high attention to detail
  • A high degree of self discipline to work from home successfully 
  • Good communication and interpersonal skills
  • Comfortable using Google workspace and ability to learn new systems
  • A good computer with at least 15″ screen and reliable internet connection
  • Language skills in Spanish, Portuguese or Polish would be an advantage

    We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote best practices throughout our remote customer service team. 

    Your main goal will be to keep the department running in an efficient manner, to increase customer satisfaction, loyalty and retention.

    This will be a remote position, so you can work from anywhere in the world.

    Typical Tasks

    • Improve customer service experience, create engaged customers and facilitate organic growth
    • Take ownership of customer issues and follow problems through to resolution
    • Develop customer service procedures, policies and standards
    • Keep accurate records and document customer service actions and discussions
    • Help recruit, onboard, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
    • Keep ahead of industry’s developments and apply best practices to areas of improvement
    • Control resources and utilize assets to achieve qualitative and quantitative targets
    • Maintain an orderly workflow according to priorities

    Best Candidates will have / be:

    • At least 1 year of proven working experience as a Customer Service Manager or Assistant Manager
    • Experience in providing customer service support
    • Excellent knowledge of management methods and techniques
    • Some working knowledge of customer service software, databases and tools
    • Ability to think strategically and to lead
    • Strong client-facing and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Hebrew highly desirable, Spanish, Portuguese and / or other languages – an advantage
    • Ability to express in English at a professional context
    • Very good organization skills 
    • Good Multitasking and prioritization aptitudes
    • Courtesy, patience and service attitude

    imapolania.com’s purpose is to help individuals with Polish, Portuguese, Sephardic and Lithuanian ancestors gain their Citizenship and Passport from these countries. imapolania.com is a growing business and we are looking for people who want to be part of that future.

    We are looking for a determined, methodical and energetic individual to join our team. This role will start Part Time (20 hours/week) but will likely expand to a full time position. The hours are flexible but you must be able to coordinate with the various Portuguese institutions when they are open both virtually and in person. A good level of both Portuguese and English are essential.

    This role is responsible for managing our PO Box, scanning, uploading documents and files to our system and sending them to clients. You will help our clients, in Lisbon, to make appointments and accompany them if required. You will need to work to key deadlines and proofread documents for your colleagues.

    A remote work environment is not for everyone! Training in this role is primarily from documents, some videos, asking your colleagues and often you will need to find the solution for yourself. It requires a great deal of self-reliance, determination and proactivity but it is very rewarding and an amazing life skill.

    Typical tasks:

    • Regularly check our PO box, collect, scan and send files and documents appropriately 
    • Manage work in order to meet key deadlines
    • Proofread colleagues work to identify and resolve any errors
    • Prepare application files and send them to Portuguese institutions and to the client
    • Translate documents from Portuguese to English 
    • Take documents to Notaries for witnessing
    • Help our clients make appointment with Portuguese institutions and accompany them if necessary
    • Securely handle sensitive information and personal documents so they can be sent to the appropriate offices efficiently
    • Collect and deliver documents to various Portuguese institutions
    • Constantly update and maintain an efficient communication with our clients

    Ideal candidates will have most, if not all, of the following:

    • Good level of Portuguese and English: Reading writing and speaking
    • Comfortable moving around Lisbon between different offices
    • Prioritize multiple tasks and communicate agreed timelines and deliverables
    • Apply logical and critical thinking to the rules regarding the application process
    • Determination to find solutions, patience and courtesy to clients and colleagues
    • Responsible, methodical with very high attention to detail
    • A high degree of self discipline to work from home successfully  
    • Good communication and interpersonal skills
    • Comfortable using Google Workspace and ability to learn new systems
    • A good computer with at least 15″ screen and reliable internet connection
    • Easy access to a scanner is essential either at home or nearby 
    • Other European languages an advantage

    imapolania.com’s purpose is to help individuals with Polish, Portuguese, Sephardic and Lithuanian ancestors gain their Citizenship and Passport from these countries.

    We are looking for a determined, meticulous and energetic Polish speaker to join our team. This role could be a single full time role or divided between two part time positions. imapolania.com is a growing business and we are looking for people who want to be part of that future.

    This is a very interesting role that is central to our clients getting their Polish citizenship. The application process requires our clients to provide many of their parents or grandparents documents (such as birth and marriage certificates, Polish army documents from the archives, residents records etc.), some of which the clients may not have or don’t know where to look for them. 

    The Document Tracer engages with the various Polish institutions to retrieve these documents on behalf of our clients. Usually we search for these documents in Poland but sometimes in Lithuania, Belarus, Ukraine and Germany as well. 

    This role is exclusively performed online, so is an ideal job for someone who works from home although you do not need to live in Poland.  

    Training in this role is primarily from documents, some videos and asking your colleagues. However the remote work environment and time zone differences means that you will often need to seek out the solution for yourself. This is not for everyone. It requires a great deal of self-reliance, determination and proactivity but is very rewarding and an amazing life skill.

    Typical Tasks:

    • Compile the client’s family history from information and documents received
    • Create a research plan to locate and obtain necessary documents
    • Research and collect information inside different databases within the Polish Archives and Institutions
    • Make order from the collected documents to provide the relevant information for the Polish citizenship application process
    • Assess and compare information from various sources to identify the smallest inconsistency and then resolve it
    • Complete forms on behalf of our clients
    • Coordinate with your colleagues and update systems

    Ideal candidates will have most, if not all, of the following:

    • Native or near-native Polish language skills: Reading, writing and speaking
    • Good level of English language skills: Reading, writing and speaking
    • To prioritize multiple tasks and communicate agreed timelines and deliverables
    • To apply logical and critical thinking to the rules regarding the application process
    • To read and digest multiple sources of information, identify what is relevant and summarize clearly without losing any relevant data
    • Determination to find what you are looking for, patience with a sometimes frustrating process and courtesy to clients and colleagues
    • Responsible, methodical with high attention to detail
    • A high degree of self discipline to work autonomously from home 
    • Good communication and interpersonal skills
    • Comfortable using Google Workspace and ability to learn new systems
    • A good computer with at least 15″ screen and reliable internet connection
    • Some proficiency in Russian will be an advantage
    • Some experience in researching archives or similar and/or an interest in the history of Poland will be an advantage

    We are looking for a Full Stack Developer / Programmer to produce scalable software solutions. You’ll be part of a multicultural team of immigration consultants and experts that work with private, classified documents, so privacy and data security are of utmost importance for our company.
    As a Full Stack Developer, you will be responsible for the full software development life cycle, from conception to deployment and maintenance. You will also play a key role in our product development cycle as we work towards achieving our ambitious growth plans.
    You should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.

    Typical Tasks:

    • Work with development team and CEO to design and launch software solutions
    • Design client-side and server-side architecture
    • Build the front-end of applications through appealing visual design
    • Develop and manage well-functioning databases and applications
    • Write effective APIs
    • Test software to ensure responsiveness and efficiency
    • Troubleshoot, debug, update and upgrade software
    • Create security and data protection settings
    • Build features and applications with a mobile responsive design
    • Write technical documentation and user instructions
    • Maintain code integrity and organization
    • Ensure that requirements such as security, performance, maintainability, scalability, usability, and reliability are being considered when architecting solutions
    • Provide insight on cutting edge software approaches and architectures

      Best candidates will have/be:
    • Proven experience as a Full Stack Developer or similar role
    • Experience developing desktop and mobile applications
    • Familiarity with common stacks
      Knowledge of front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery, etc)
    • Knowledge of back-end languages (e.g. Java, Python, PHP, etc)
    • Familiarity with databases (e.g. MySQL, MongoDB) and web servers
    • Some experience in UI/UX design
    • Experience with cloud message APIs and usage of push notifications
    • Excellent communication and teamwork skills
    • Great attention to detail
    • An analytical mind
    • Creativity
    • Good level of English, namely written
    • Good Multitasking and prioritization aptitudes
    • Wisdom, logical reasoning and research skills
    • Patience, courtesy and service awareness
    • Dynamic and swift
    • Self discipline and concentration required to succeed in working from home
    • Responsibility
      Integrity and honesty

    Appreciated (but not mandatory):

    • Degree in Computer Science, Programming or relevant field
    • Experience working with design tools
    • Good language skills in one or more of the following: ES/PT/HE

    The company is growing and is looking for a flexible, creative and open-minded General Manager.
    This is a challenging and demanding position, but we promise that you will never get bored.
    We offer a competitive salary, flexible hours, a young and international work environment and the possibility of working from anywhere in the world.


    Typical Tasks

    • Contact with the owner of the company, team managers, team members, suppliers and customers from all over the world
    • Keep a good communication and relationship with clients, managers and team members
    • Oversee clients’ eligibility for the company’s services
    • Oversee the recruitment process for new employees
    • Oversee and give creative input regarding HR and team management, overall Marketing strategy and Business Development efforts
    • Answer team questions and solve problems
    • Train other employees (when necessary)
    • Prepare / Proofread clients’ quotes and other documents
    • Manage accounting, salaries, payments and taxes

    Best candidates will have / be:

     

    • Languages (Level: Fluent): English; Hebrew/Spanish/Portuguese – an advantage
    • Always part of the solution – not of the problem
    • Good Multitasking and prioritization aptitudes
    • Courtesy, patience and service attitude
    • Great attention to detail and a sharp and critical eye
    • Good organization skills
    • A natural knack for dealing with clients and managing teams
    • Agility, self-discipline and maximum concentration much needed to succeed in working from home
    • Flexibility and adaptability
    • Great leadership skills – a natural born leader
    • Responsibility and commitment to the role
    • Honesty and integrity

    We require your commitment to stay with us for at least two years!

    We are looking for a Human Resources Manager.

    You will be responsible for coordinating all administrative activities related to our organization’s personnel and making sure our remote work environment is the best ever!

    Typical Tasks

    • Manage the staffing process, including recruiting, interviewing, hiring and onboarding
    • Lead the team towards the company’s goals and objectives
    • Implementing systems for managing staff benefits, payroll and behavior 
    • Ensure job descriptions are up to date 
    • Develop training materials and performance management programs to help ensure employees understand their job responsibilities
    • Investigate employee issues and conflicts and bring them to resolution
    • Ensure the organization’s compliance with local and national regulations regarding work contracts and conditions

      Best candidates will have/be:

    • TOOLS: a good computer with at least 15″ screen and good internet connection
    • Very good level of reading and comprehension in English (knowledge of another EU language is a plus)
    • Good Multitasking and prioritization aptitudes
    • Wisdom, logical reasoning and research skills
    • Patience, courtesy and service awareness
    • Good eye for small details
    • Dynamic and swift
    • Self discipline and concentration required to succeed in working from home
    • Ability to work independently with limited support, using independent judgment and discretion
    • Responsibility
    • Integrity and honesty
    • Proficient in MS Office, Google workspace, Social Media (LinkedIn)
    • +1 year of experience as a Human Resources Manager and/or training or equivalent (a must)
    • General knowledge of employment laws and practices (a plus)

    We are looking to hire a skilled WordPress Developer to design and implement attractive and functional websites for our company. You’ll be part of a multicultural team of immigration consultants and experts that work with private, classified documents, so privacy and data security are of utmost importance for us.
    You will be responsible for the implementation of WordPress themes and plugins as well as site integration and security updates.

    To ensure success as a WordPress Developer, you should have in-depth knowledge of front-end programming languages, a good eye for aesthetics, and strong content management skills.

    Typical Tasks

    • Work with development team and CEO to design, launch and update various WordPress websites
    • Design client-side and server-side architecture
    • Build the front-end of applications through appealing visual design
    • Design and implement new features and functionality
    • Establish and guide the websites’ architecture
    • Ensure high-performance and availability, and manage all technical aspects of the CMS, including content uploading
    • Help formulate effective, responsive designs
    • Test websites to ensure responsiveness and efficiency
    • Troubleshoot, debug, update and upgrade themes, code and plugins
    • Create security and data protection settings
    • Maintain code integrity and organization
    • Ensure that requirements such as safety, performance, maintainability, scalability, usability, responsiveness, and reliability are being considered when creating solutions


    Best candidates will have/be:

    • Proven experience as a WordPress Developer or similar role
    • Knowledge of multiple front-end languages and libraries (HTML/ CSS, JavaScript)
    • Basic knowledge of some back-end languages (Java, Python, PHP) and JavaScript frameworks
    • Some experience in UI/UX design
    • Experience building user interfaces for websites and/or web applications
    • Experience designing and developing responsive design websites
    • Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
    • Excellent communication and teamwork skills
    • Great attention to detail
    • An analytical mind
    • Creativity
    • Good level of English, namely written
    • Good Multitasking and prioritization aptitudes
    • Wisdom, logical reasoning and research skills
    • Dynamic and swift
    • Responsibility
    • Integrity and honesty

    Appreciated (but not mandatory):

    • Experience working with graphic design tools
    • Good language skills in one or more of the following: ES/PT/HE